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Shipping & Returns

Terms & Conditions

Mail Order Inquiries:
Mail order inquiries are to be made Monday to Friday 8:30am to 5pm ONLY. No changes to orders will be made over the weekend.

Saturday to Sunday please email mustangcosaddlery@gmail.com and we will get back to you the next business day - Monday.

Shipping Prices:
Australia Post Shipping is our preferred supplier. Prices are as follows for 0 to 5kgs package:

0 to 0.40kg - $8.95
0.41kg up to 1kgs - $12.20
1.1kg up to 3kgs - $15.35
Larger parcels up to 5kgs - $18.50

Custom: For large packages exceeding 5kg, postage charges will be calculated on a Postcode area to weight system. Mustang & Co will contact you for shipping payment. 

Once orders are received, they are processed, packed and shipped as soon as possible.

Express post is available, pricing varies on weight and post code.

Conditions Of Delivery:
We deliver our standard and express post parcels via Australia post. Some parcels will require a signature therefore if possible someone must be present to accept the package. For this reason we recommend, if possible, to deliver to an address that will be manned during business hours.

If you have not received your goods within the 21 day period, please contact us as your parcel may be awaiting collection.

These postage prices are for delivery in AUSTRALIA only. Any other countries will be quoted a new postage price once order is received.

Click & collect orders- Please allow 24 hours for pick up after order is places. (Monday - Friday)

Instore Pickup and Local Delivery:
Instore pickup is available daily from our Mustang & Co headquarters between 8.30am to 5.30pm. You can find us at 22 Dee Crescent, Tuncurry NSW 2428 (Industrial Area). Please note that you will be notified when your purchase is ready to be picked up. If you have any further questions regarding pick up please call us on 02 6555 8097 or email mustangcosaddlery@gmail.com.

Mustang & Co also provides a flat rate local delivery service. We are able to deliver small items through to bulk feed orders to the local mid coast area, servicing north to Taree, along the Buckets Way west to Krambach, south to Bungwahl and everywhere in between. To discuss delivery options call us on 02 6555 8097 or email mustangcosaddlery@gmail.com. 

Stock Availability:
We wish to mention to our online customers that our stock levels are dynamic and change frequently, therefore some lines may be available for a limited time for online purchase.

This isn't a live website yet. You will be notified of any back order items with an ETA

Online Pricing And GST:
All prices are in Australian dollars and include GST. All prices shown online are only valid online at the time shown.

Accepted Payment Methods:
For online orders we accept Visa card, Mastercard. Orders that are sent to us via post we accept cheque, bank cheque, money order & cash. Once cheques are cleared your order will be posted.

Our Returns Policy:
If you wish to return an item because you have changed your mind, Mustang & Co Saddlery reserves the right not to offer a refund, however we are happy to provide you with an item exchange or store credit voucher. This is provided that the item is returned to our store within 7 days, is still in it is still original packaging, includes all instruction information, all accessories are included, is unworn/unused and in original condition. Please note that for exchange items you will be required to pay postage to and from Mustang & Co Saddlery.

If items need to be exchanged they must come back to us in brand new condition with all tags and packaging.

Horse rugs: Please put a clean rug or cloth under the new rug when trying.

Bits: please measure against an existing bit, we can not accept returns when the bit has been used.